we specialize in wholesale oud oil & Agarwwod from Cambodia
Return & Refund
You may cancel your order (or any part of it) at any stage before the products are dispatched to you, and up to 30 days afterwards. You need to contact us before returning any products for a refund or exchange.
If you cancel your order before it has been dispatched, we will issue a full refund straight away.
Where you decide to cancel an order after we have despatched the products, you will be under a duty to return them to us. All such products should be returned via recorded/registered mail within 30 days after the products have been delivered to you. Until such time as they are returned, you must retain possession of the products and take reasonable care of them. You should return the products to us unused and in the same condition in which you received them together with the original product packaging. Our return address can be found on the contact us page.
After you cancel your order and return the products, any sum debited for the products will be refunded. We will notify you of your refund via e-mail within two working days. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within seven days of receiving the order back from you.
If any product you purchase is damaged, faulty or incorrect, when delivered to you we may offer an exchange or refund as appropriate.
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